Tips for Staffing Customer Support Teams During the Holiday Season

Karen Lam
5 min readNov 6, 2020
Photo by Negative Space from Pexels

Customer support is an integral part of any organization, particularly as the point of reoccurring client interactions requires continual excellence regardless of the time of year. When it comes to ensuring essential questions are covered during the holidays, whilst balancing vacation requests from your team, it’s not uncommon to begin to feel the holiday stress before the…

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Karen Lam

An easily amused writer. Fond of notebooks. Loves a good cup of tea. Musing about life, lessons, poetry, culture and leadership. https://campsite.bio/karenlam